On AI strategy, regulated innovation, venture building, and the hard work of making technology adoption actually stick.
Most AI programmes inside banks fail not because of the technology, but because of the organisation. Here's what 20 years of doing this has taught me.
What fifteen years behind a lens taught me about the quiet extinction of craft in the age of AI.
Building conversational AI for low-literacy, multilingual users taught me more about good AI design than any enterprise deployment.
1.5 billion unbanked adults represent one of the most consistent financial datasets on the planet. It is just invisible to every model being built today.
In the past two decades, design thinking revolutionised the way we solve problems, shifting focus from processes and products to people. Now we're standing at the edge of something new: the fusion of Artificial Intelligence and Design Thinking.